Terms and Conditions

A) Deliveries

  1. Deliveries within all mainland States (USA) is 14-28 business days. Please add 7-14 days for offshore states
  2. The above delivery terms are for standard sizes and colours only. Please contact us for custom sizes and/or colour orders for exact prices and delivery lead times.
  3. The Acoustic Box Pty Ltd™ will deliver to the address and on the dates as indicated on the order form / other correspondence. We are unable to guarantee an exact delivery time. Delivery will take place between 7 am – 6 pm.
  4. The driver/courier will deliver to the person specified on the order form. In the event the person is not at the property / no person is specified, the driver will leave the product(s) as close as practically possible to the front door of the property.
  5. The Acoustic Box Pty Ltd™ does not take any responsibility for any lost or damaged product(s) after delivery.


B) Warranties, exchanges, refunds & faulty goods

  1.  Any claims for damaged or faulty products must be reported to The Acoustic Box™ within 24 hours of delivery, otherwise it will be deemed the product(s) are received in good order and the full amount as per the invoice is payable.
  2. In the event the product(s) is damaged or faulty due to an error by The Acoustic Box™, we will deliver a new product(s) or panel(s) as per the order form. Delivery date for a replacement will be made within the same lead times as above.
  3. Any changes to orders must be communicated in writing to The Acoustic Box™ before shipment of the product(s) otherwise it is deemed that the order is correct as per the order form.
  4. Due to the size of the product, The Acoustic Box does not generally offer exchanges for incorrect products ordered.
  5. In the event an incorrect order is placed by the customer and The Acoustic Box™ agrees to an exchange, we will charge a cost per panel for every panel that needs to be replaced. Panel costs vary depending on size and type. Additionally, an administration fee of $110 and a delivery fee will apply. The delivery fee will depend on location
  6. The Acoustic Box™ does not offer any guarantees with regards the life of the following as this will depend on the location and level of exposure to the elements and geographical location:
    • the powder coating
    • the acoustic foam
    • the gas struts
  7. The Acoustic Box™ offers a pro-rata 7-year warranty on all other parts of the box. Proof of purchase is required, and warranties are not transferable. This warranty does not cover:
    • Intentional or accidental damage to the parts caused by the customer, natural disasters, or act of God
    • Where the parts have been altered, or tampered with
    • Where the parts were installed incorrectly
    • Limitations apply to no rust warranty for sea spray zones or coastal environments